🌸 About Sonjaie

1. What is Sonjaie?

Sonjaie is a semi-fine jewelry brand inspired by the traditional jewelry of Maharashtra, reimagined with a modern twist. Each piece is handcrafted in brass by women artisans associated with an NGO.

2. Where are Sonjaie pieces made?

All Sonjaie pieces are proudly designed and handcrafted in India.

3. Are your designs limited edition?

Yes — every design is made in small batches. Once sold out, many pieces are not restocked, making them truly special and collectible.

💎 Product & Jewelry Details

4. What materials do you use?

Our jewelry is crafted in high-quality brass and has 18k gold plating.

5. Is the jewelry hypoallergenic?

Our jewelry is nickel- and lead-free. However, if you have very sensitive skin, we recommend wearing it over clean, dry skin to avoid irritation.

6. How do I care for my Sonjaie jewelry?

  • Keep jewelry away from water, perfume, or harsh chemicals.
  • Wipe with a soft dry cloth after each use.
  • Store pieces individually in a pouch or box to prevent scratches.

🛍️ Orders & Shopping

7. How can I place an order?

Simply browse our collection, add your favourite pieces to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.

8. Do you offer Cash on Delivery (COD)?

No. As each Sonjaie piece is handcrafted and made in limited numbers, we do not offer COD. All orders must be prepaid.

9. Can I cancel or modify my order after placing it?

Since we are dealing with limited edition pieces, we are not accepting cancellations. 

10. Can I request customization?

At the moment, we do not offer customization.

🚚 Shipping & Delivery

11. Do you ship across India?

Yes, we ship to most locations across India through trusted logistics partners.

12. Do you offer international shipping?

International shipping will be available soon. Please stay tuned or email us for special requests.

13. How long does delivery take?

Orders are usually dispatched within 5–7 business days. Delivery timelines may vary depending on your location.

14. How can I track my order?

Once shipped, you’ll receive a tracking link via email or SMS.

💳 Payments

15. What payment methods do you accept?

We accept secure online payments via credit/debit cards, UPI, and net banking.

16. Is it safe to pay online?

Yes. All transactions on our website are processed through secure, encrypted payment gateways.

🔁 Returns & Exchanges

17. Do you accept returns or exchanges?

We do not encourage returns or exchanges, as each piece is handcrafted and made in limited quantities. Please review product details carefully before purchasing.

18. What if I receive a damaged or defective item?

In the unlikely event that your order arrives damaged, please email us within 7 days of delivery with your order number and photos. We’ll assess and, if applicable, arrange a repair or replacement.

19. Do you offer refunds?

Refunds are provided only in exceptional cases, such as verified manufacturing defects that cannot be repaired or replaced.

✨ Jewelry Aftercare & Maintenance

20. How should I store my jewelry?

Store each piece separately in a plastic box, away from moisture and sunlight.

💬 Other Questions

21. How can I contact you?

You can email us at orders@sonjaie.com or message us via the Contact page. We usually reply within 2–3 business days.

22. Do you have a physical store?

Not yet. Sonjaie is currently available exclusively online.

23. How can I stay updated about new collections?

Follow us on Instagram @sonjaie and subscribe to our WhatsApp or email updates for collection launches and special previews.