Privacy policy

Sonjaie — Privacy & Cookie Policy

At Sonjaie, we are committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, share, and safeguard your personal information when you visit and use our website (www.sonjaie.com) to make purchases, or engage with us in other ways. By using our site, you consent to the practices described below.

1. What Information We Collect

1.1 Personal / Identifiable Information

  • Name
  • Contact details (email address, phone number, postal address)
  • Payment details (as needed for processing orders; sensitive data is handled by payment processors)
  • Order history and purchase preferences
  • Shipping and billing address
  • Messages, feedback, or support requests you send us

1.2 Demographic & Preference Information

  • Location (city, region, country)
  • Preferences, interests, and browsing behaviour
  • How you use or navigate our website

1.3 Technical / Usage Data

  • IP address
  • Device type, browser, and operating system
  • Referring and exit pages, clickstream data
  • Cookies and site interaction data

1.4 Cookies & Tracking Technologies

We use cookies, pixels, web beacons, local storage, and similar technologies to collect data. These help us analyze how users interact with our site, maintain sessions, and support marketing and advertising activities.

You can choose to disable cookies in your browser settings. However, some parts of the site may not function properly if cookies are blocked.

2. How We Use Your Information

  • To process and fulfill orders, manage shipping, billing, and returns or exchanges
  • To communicate with you regarding orders, deliveries, and service-related messages
  • To improve and personalize your experience (such as product recommendations)
  • To maintain internal records, analytics, and performance tracking
  • To send promotional messages, newsletters, and offers (with consent where required)
  • To conduct market research or surveys
  • To enforce our terms, prevent fraud, and ensure site security

We will not use your information in a way that is incompatible with the purposes outlined above.

3. Sharing & Disclosure

We may share your personal information in the following cases:

  • Service providers and partners: payment gateways, logistics and shipping partners, IT and hosting providers, marketing and analytics services — only as required to perform their functions and under confidentiality obligations.
  • Legal compliance: when required by law, regulation, court order, or governmental request, or to protect rights, safety, or property.
  • With your consent: when you explicitly authorize sharing with third parties.

We do not sell your personal data to third parties.

4. Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain sessions and remember preferences
  • Analyze site usage and performance
  • Deliver personalized content and advertising

We may also use third-party services such as Google Analytics or advertising pixels, which may place their own cookies. You can manage cookie settings through your browser. Disabling cookies may limit some site features.

6. Links to Other Websites

Our website may contain links to third-party websites. This policy does not apply to those sites. We encourage you to review their privacy policies, as we are not responsible for their practices.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, update, or delete your personal data
  • Object to or restrict processing
  • Withdraw consent for marketing communications
  • Request data portability where applicable

You may unsubscribe from promotional emails using the “unsubscribe” link or by contacting us directly.

8. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children’s Privacy

Our website is not intended for children under the age of 13 (or applicable legal age). We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The “Last updated” date will reflect the most recent version. Continued use of the site after updates indicates acceptance of the revised policy.

11. Contact Us

If you have any questions or wish to exercise your rights, you can contact us at:

  • Email: orders@sonjaie.com
  • Address: [your business address]
  • Phone: [optional contact number]